Our Services
At Joburg Account Queries, we assist residential, commercial, and property professionals with City of Johannesburg municipal account matters. Our services focus on resolving billing issues, managing applications, and handling follow-ups with the relevant municipal departments to reduce delays and errors.
Water Account Queries
If your water bill is unusually high, inconsistent, or incorrect, we investigate the cause and manage the full query process with the City of Johannesburg to ensure your account is corrected.
Electricity Account Queries
We assist with electricity billing disputes, incorrect tariffs, estimated readings, and unresolved City Power account issues. This includes submitting queries, tracking progress, and following up until the matter is resolved.
New Electricity Meter Installations
If you require a new prepaid or postpaid electricity meter, we manage the application and coordinate with the relevant municipal departments to ensure installation is completed correctly and efficiently.
New Water Meter Installations
We assist property owners who require a new water meter by handling the application process and liaising with the City of Johannesburg to arrange installation without unnecessary delays.
Assessment Rates
We help property owners review and correct municipal assessment rates to ensure properties are accurately valued and billed. This includes identifying discrepancies and assisting with corrections where required.
Rates Clearance Certificates
When selling or transferring a property, a valid Rates Clearance Certificate is required. We assist with the full application and follow-up process to ensure certificates are issued accurately and on time.
Zoning Certificates
We assist property owners, developers, and professionals with obtaining zoning certificates that confirm the permitted use of a property according to City of Johannesburg regulations.
Municipal Refunds
If your municipal account reflects a credit balance after services have been finalised or closed, we assist with applying for and following up on municipal refunds.
Additional Municipal Services
We also assist with electricity and water queries for multiple residential properties, multi-purpose residential building account queries, valuation roll objections, building plan access and copies, and assistance with municipal account terms and conditions.